BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Its a healthier, greener, flexible, and more cost-effective way to do business. *We conduct corporate trainings on your preferred dates and location for no additional cost. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information But when It comes to a refund retainer. I am a small business and cannot afford any of this. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. You should receive your refund within 30 days after your agreement end date. Thank you, Lorraine Brule Global Customer Service at Regus. 3. It goes against our guidelines to offer incentives for reviews. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. [Resolved] Regus Review: Refund my retainer - ComplaintsBoard.com The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. Remember me This is a complete con, and scam through and through. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot same goes with debt collector from malaysia that emailed me abt 3 months ago. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Read Customer Service Reviews of www.regus.co.uk - Trustpilot Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. It is clean and smart and well organised. ive been trying to get my money back ever since. I look forward to receiving more information from you. And we have the solutions to help you work this way. They still continue to send invoices with no one responsible to be there to answer. Manage all of your workspace and business needs. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Yelp At the end of your contract, they will automatically renew you without a signature and without consent. 4. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot Regus does not communicate with customers via telephone. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. S. Where's gone them? We will then confirm your payment date and amount. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. (Sandra, I used the portal at first, however, your system made an error.) If you need further help, pleasespeak with our team member who is already in touch with you. Prices are subject to change and will vary depending on the specifically selected products and services. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Requesting your refund is easy. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. PDF These General Terms and Conditions apply to Office/Co -Working - Regus If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. So last week I logged in to cancel my membership. Jan 01 - Aug 31 Best regards,Michelle Spire. Where appropriate, well also take steps to prevent the situation from happening again. Such companies should not exist. The additional increase in your monthly fee is due to the annual indexation. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. So now you can enjoy more, for less. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Prices are subject to change and will vary depending on the specifically selected products and services. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. I couldn't get my retainer and called them. Customer Reviews are not used in the calculation of BBB Rating. Location: Singapore Thats no big deal, makes sense. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. I cannot stress enough the lack of professionalism and poor service. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Flexible Workspace Designed Around Your Needs. Hi Mike, Im sorry if you felt the need to escalate this. Regus helps businesses find and create the right workplace for their people. Available for as little as a day, or as long as you need. $5520 Service Retainer on file. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. We have a team of specialists available 24/7 to help you find the best solution for your business. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. As a matter of policy, BBB does not endorse any product, service or business. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Your satisfaction is very important. Regus Reviews | Read Customer Service Reviews of regus.com | 3 of 519 if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Changes in an organization are about more than just policies. Your satisfaction is very important. September 22 I would love the opportunity to help further but havent been able to identify your account. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. Regus does not communicate with customers via telephone. No staff available for contacting on the event day. Companies can ask for reviews via automatic invitations. 8. Please email me at [email protected] with your company name and details. I called Regus account desk and Dom S. got my call. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. We appreciate your business. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Build an instant presence wherever you need to be, at prime business locations. * All prices shown are valid at the time of inquiry, based on 24-month contracts. October 19 If you have a helpdesk contact, we would expect a 24hours reply. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Regus lacks personal approach The centre's staff are friendly and helpful. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Please could you send those details to me at [email protected] so I can support you? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. I sent Regus how my retainer process is going? Overpriced, more than 10k THB additional service charge for only moving sofas into the room. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). We find it very unfair that for this reason you post a very visible, insulting and untrue review. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Read Customer Service Reviews of www.regus.co.uk - Trustpilot Such a transfer may require entry into a new agreement. We pay those as well. Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot Please advise what can we do to get back our retainer refund? They charge your card for amounts more than stipulated on invoices! On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. They still continue to send invoices with no one responsible to be there to answer.