The Poshmark Shipping & Packaging Guide Returns not allowed under Poshmark policy. A few weeks ago I bought a pair of jeans. Poshmark . But I dont understand why theyre not promoting posh as a means to PURCHASE awesome items. If you still have additional photos of the item saved to your phone, submit those to support your case. For messages specifically related to an item, you can add a comment on any listing (item in a closet) by going to the listing and clicking the comment icon. Here you'll find everything from Posh Tips to exciting new app updates. Create an account to follow your favorite communities and start taking part in conversations. Am I in trouble? Poshmark has this one phrase they use whenever a case is closed in the buyer's favor: "Rest assured, we understand that this was likely an honest oversight and know these things happen from time to time. I must've gotten a little confused in the process and sent a size Large instead of the XL. The more you sell, the higher your odds areits as simple as that. ; On the web. It's now June 24. I ordered 3 items this month on Posh. Darn. Selling - Poshmark 1 | Not disclosing flaws The most common reason for return cases opening is that the seller didn't disclose everything that was wrong with an item. Seller sent wrong item : r/poshmark - reddit Ive only received them lol. Saying, Im sorry can sometimes come across as admitting you are at fault. Accidentally sent the wrong item what happens?! : r/poshmark - reddit How to Avoid Poshmark Scams From Pennies to Plenty Still no information involving my jeans, tracking still hasnt changed at all from when they sent her the label. Dont try to lie about it, either. Hi! Answer their questions promptly, send them a generous bundle discount, and ship quickly to make their buying experience ultra-positive. Jun 24, 2016. Alternatively, as a buyer, you can comment on the item you purchased and ask the seller when the item will ship. You can always re-list the item on Poshmark! Hopefully, you were thorough with the photos you originally uploaded to the listing. I have never seen brand new designer fashions sell for so low (You can find brand new Ugg boots all day long for $60-$80!) Posh said just keep the blouse and refunded me. While it stinks to lose out on the immediate income, you can easily relist the item using Poshmarks Copy Listing feature. They said I didn't respond, but I did, with narrative and photos . Why not promote posh as a great place to shop?? After that poshmark even will put a charge to you for the shipping label. In most instances, you should provide a response to an open case. Try digging around the brands official website and screenshot any instances where it states that their clothes, indeed, are made in China. So you should have reported it to Poshmark as soon as you . But your business will not come crashing to the ground because of a few returns (and if it doesits time to rethink the sustainability of your current business strategy). The buyer found the item cheaper elsewhere. Thanks for being here anyhow! Poshmark doesnt allow returns of one item in a bundle or a partial refund. Posh Protect does not cover trades or transactions completed off of the Poshmark platform. My advice? Here are some examples: A buyer opened a case stating that the hem of a dress was cut (raw) rather than finished. I am going through that now unfortunately. A message from our SVP of Seller Experience. Sometimes sellers (including me) make mistakes. My closet is @karloren, Since you changed your format for selling I have gotten much more drop in sales. The seller receives a notification of the case and can provide her response. Or is it just dropping it into the blue mail boxes they have? I think they sent me the wrong product. The seller said it wasnt hers. Fast delivery, full service customer support. The item was listed as the wrong size, color, price, etc. Share tips and tricks, make new PFFs, and banter about. Select Sent the wrong item. 1. After all, they can see all of your responses. Account - Poshmark By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. What they may not realize is that loads of high-end and designer clothing are made in China. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Hi so sorry I dont know why this posted here! Make marketing sense to me since the top sellers are the the ones who have been loyal and consistent with posh and making posh Money. If you feel that the issue has been resolved at any time during the conversation, you can close the case to remove the Support Agent. Annoying the amount of items you go through that have been posted for YEARS! Get $10 when you sign up for Poshmark using my invite code: POSHTOPROFIT. If the case is approved, the whole bundle must be returned. The buyer said, "The sizing/fitting is very weird. ; Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address.. I bought a James Perse Tee, and received a Banana Republic Striped blouse. You wont be charged for shipping (will be reimbursed fully) but if you miss the 2 day return Poshmark will close the case. ***If you dont have a Poshmark account, you can receive a free $10 bonus when you sign up with my code SFGIRL2015. Super stretch/soft A.E. Buyers do not care how many followers you have. You must log in or register to reply here. However, I noticed something odd that could be greatly improved. The buyer can screenshot negative comments and publicize any bad behavior. Don't have a tape measure? The dress is big on the breast but the size zipper does not close correctly. ), Start Selling on Poshmark: How to Turn Your Clothes into Cash, Outsmarting The Algorithm: 7 Tactics To Boost Slow Sales Despite Changes To Poshmarks Search Function, 11 Common Mistakes Poshmark Resellers Make (And How To Fix Them! Response: Im sorry the item did not work out for the buyer. If any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: If no claim is made within 3 days of delivery, payment will be automatically released to the seller. Yep, I've had it happen a few times. Similarly, since we often associate things that are Made in China with being cheap, a buyer may doubt the authenticity of your item if thats what the care tag says. If we verify your claim, we'll send you a label to return the order to the seller and refund your payment. A buyer opened a case stating that a sweater must be counterfeit because the inner label said it was made in China, but all items by that company are made in the US. That is when Paypal releases money to seller..so if there is a problem, notify immediately. A cancellation occurs before the item is shipped out. I am going through that now unfortunately. You may have pictures of the item not shown in the original listing. I received the wrong item from a seller in the mail yesterday. If you feel the reason for the return request is unreasonable, respond to the case to ensure your side is heard. What can I do if I sent the wrong item to my buyer? - Poshmark PlusPoshmark pays the return shipping costs! I had to increase my advertising budget on my ecommerce store to try to stay competitive with the bigger stores. Sellers listing such essential items must offer them at reasonable prices and are prohibited from unreasonably profiting from increased demand or disrupted supply caused by emergencies or disasters. I teach others how to make money on the app while skipping YEARS of trial-and-error. The owner of this website is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. I opened a case so I could return it. Since most resellers are selling secondhand clothes, inserting a disclaimer in your description like, Please refer to measurements in case item has shrunken or any alterations have occurred can help protect you in the event that a case gets opened for either of those reasons. And yes, I guess you could say it is in the buyers . I hope this makes sense. Flakey, disorganized sellers abound. Hair on item : r/poshmark - Reddit HOW TO AVOID HAVING A CASE OPENED IN THE FIRST PLACE. Submit these if you think it will help your case. Poshmark is a social marketplace for new and second-hand style items for women, men, children, pets, home and other markets. A Poshmark employee decides the outcome of the case. Credit: The Focal Project / Flickr. The buyer has only a few days to ship the item. When this feature first came out, a lot of people felt it was pushy. We will give you a full refund if your item never ships or does not match the listing description. The price a seller pays to Poshmark for a sale is 20%. This activity is strictly prohibited on Poshmark for essential items. The Truth About Why Your Items Aren't Selling On Poshmark (And What To Poshmark provides a flat rate fee of $7.67 (paid for by the buyer) for expedited shipping for all orders. My order number is. It may not display this or other websites correctly. This means that I may receive compensation when you click on a product link or purchase an item linked on this site. I asked her again Thursday and once again no reply. The item is different than the stock photo used. After all, there is a real human being behind the scenes at Poshmark and your fate rests in their hands. Select the order with status Case in review. #2. $888 $888,888 Free Shipping Size OS Buy Now Like and save for later Add To Bundle Ordered a raspberry macaron candle and i got this. For a better experience, please enable JavaScript in your browser before proceeding. I have been very active on Poshmark and have sold a good amount of items this past year, but two days ago I shipped out a bundle of 7 items. PoshMark: I accidentally mixed up two packages to buyers by putting the