Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. 2 1 RR ryanray.rr81 Visitor 2 Messages Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Do what's best for your business. Eastand Royal - Vice President of Customer Experience - LinkedIn I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. If you have questions about your services, we're here to answer them. We have all the tools to help with your cable line and make sure it gets taken care of. Hello @user_300363 and thank you! Why is my Xfinity Cable box stuck on boot? A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. How to report a down or damaged CenturyLink line. How to File a Complaint Against Comcast - Your Options - FairShake Then, call PG&E at 1-800-743-5000. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Report it online using Xfinity Assistant. 1 6 Never touch a downed overhead electrical line. Then, to let us know why you're calling, say Line is down.. Our team can assist with getting those downed wires raised. It's infuriating. Our community is your official source on Reddit for help with Xfinity services. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. The tree and the cable are both on the grass verge next to my property. Enter another ZIP to see info from a different area. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Say "No account." I have a downed wire in the middle of the street. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Thank you for reaching out to the Digital Care Team. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Who Do I Contact About Downed Phone Line In My Backyard? Who is responsible for cable line from pole to house? Then, call PG&E at 1-800-743-5000. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Stay put and call 911. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. For your safety, do not touch or move the downed line. We can assist you with getting a ticket opened to let our amazing local team know. Type your message in the text area near the bottom of the window. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Then it tells me it can help me better if I sign in. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. and our Please contact the moderators of this subreddit if you have any questions or concerns. Thank you! I called 800-288-2020 and was told to call Risk Management at 800-894-0374. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. New comments cannot be posted and votes cannot be cast. -You are responsible for the "mast," the . Click Continue. A drop-down list appears. Call us at 800-477-5050. How do I report a downed telephone line? | AT&T Community Forums Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. God forbid this huge company actually provide a phone number where you could talk to someone. Downed Wires | Baltimore Gas and Electric Company Connectivity and managing Your Comcast Business network. Type a message to let us know what your issue is. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. This post was marked as closed. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Cloudflare Ray ID: 7a2ad44e3df86ef8 to Call your mayor's office. A drop-down list appears. Not a word either by phone, email or through the support chat since then. If you receive overhead electric service, your electric system con- sists of the following: 1. I really appreciate you being a member of the Comcast Family! Downed Power Line. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Immediately Call Emergency Services. A: Cable and phone wires dont carry current, so its safe to remove them. Talk to Us. We have made changes to keep employees safe so response and call times may be longer than usual. Scroll down and select Manage Internet. Low hanging main line cable | Comcast Business Support Community I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. I hate to hear this has been your experience and would love to investigate this for you! While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Contact Comcast and let them know of the down landline problem. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. If you have questions about your services, we're here to answer them. How do I know if my home is wired for Comcast? In the 'To' line, type "Xfinity Support" there. Massive outages do occur because of problems such as storms, floods etc. I suspect it's an old wire). First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Question: Does Comcast Hve To Repair A Cut Cable Line. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Include the words "Firewall Investigation" in the subject line. How do I report a downed telephone line? How does cable internet get to your house? Step 1: Inquiry. It is to be expected when weather conditions are severe. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Report A Downed Line. Contact Us - Customer Service Phone Numbers & Chat | Frontier It's not the power line and I don't think it's the regular cable either because there's no service outage. Companies respond better when others are watching. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. Where on your property are the lines down on and would you consider them a safety hazard as of now? Click the Check for Issues button. Stay at least 35ft away from any downed wires during cleanup and other activities. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When asked if you want to order new service, say "No." Click Continue. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Choose the option that best describes your situation. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Electric Lines that run from the utility pole to your residence. Hope this helps you out. I explained this to the rep when I called to cancel. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to [email protected]. Hello saftek and welcome, What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Reporting this to comcast seems to be a problem. An official employee, such as myself or whoever is first available, will respond. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. How do I report an above ground cable down? : r/Comcast_Xfinity - reddit Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Cookie Notice For immediate assistance, check out the Xfinity Assistant. Thanks! Search accounts based on account number, or chat online. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. A coaxial cable is capable of carrying current. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. 5. Comcast landlines are being used by homes and businesses alike. Comcast Xfinity Outage Report Is The Service Down? Contact Customer Service at (800) 391-3000. You aren't allowed to. My thinking, if I were to do this at my house would be that that 1.) Get in touch with Comcast Business. Please help before someone gets hurt. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). Throughout our history, DISH has always put customers first. Genius. Please call this number (855) 307-4896 to set up your service. For immediate assistance, check out the Xfinity Assistant. up. Click the direct message icon, 2. Just select Xfinity support and you will be able to speak with the next available specialist. . In the aftermath of a major storm, be aware of hazards presented by downed power lines. Thank you so much Anthony for sending us over those details and the Modmail. How to stay in touch with Verizon during an emergency Question: Does Comcast Hve To Repair A Cut Cable Line @XfinityThomasChow long does it take for someone to reply? Select Start Troubleshooting to begin your modem restart. New comments cannot be posted and votes cannot be cast. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Asking on behalf of my place of business. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Comcast Xfinity problems in the last 24 hours. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. I have followed these instructions and sent the private message on 6/1/21. Thanks! You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. No worries, Our team can definitely help right here! In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Make sure you are signed in with your Xfinity credentials. Call 800.288.2020 . Thanks. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Call BGE at 1-877-778-2222 to report any downed electrical lines. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Report an issue Select Chat. An official employee, such as myself or whoever is first available, will respond. If you smell natural gas or see downed power lines please do NOT use this page. Scan this QR code to download the app now. Click the "New message" (pencil and paper) icon, 3. In order to get started can you please send me a Modmail message with your full name and service address? Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. how do i report a downed comcast line? - tourdefat.com X | `>`. There appears to be no other way to contact comcast/xfinity. With our new Xfinity support chat, you do not need to input the name of a person. Archived post. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Find an Xfinity Location Check the status and hours of locations near you. I called but only received voice mail. Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast If the center conductor of the cable is solid copper, it carries it quite well. Contact Us | Comcast Business Support Then it thanks me for signing in. Report an Issue - Xfinity Support Emergencies and Safety | Consumers Energy Report Downed cable line | Xfinity Community Forum Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Payments are posted to your account after 5:30 p.m. on the day they are received. Two delivery trucks have had close calls recently. Jul 2007 - Sep 20169 years 3 months. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. BBC - Wikipedia Welcome to the Xfinity community! Write your 17-digit account number on the "For" line of your check or money order. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose.
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