To get an RMA (Return Merchandise Authorization) number, you must contact CyberPowerPC support at (888) 900-5180. ASRock Z790-C/D5 DDR5 Motherboard Intel Core Processor i9-13900HX Research your computer case though. I purchased a PC from CyberPower PC. AMD Radeon RX 6700 XT 12GB Graphics CHOOSE FROM OUR WEEKLY PC DEALS AND BAG YOURSELF A BARGAIN. CyberPowerPC ranks 40th among Computer sites. I'm not sure where in the CyberpowerPC process there was this miscommunication, but I purchased and ordered the 4TB with all of my additional drives and didn't receive it. There was no unnecessary back-and-forth, which was nice. Brand new to PC here so please excuse me.. We have a strong presence in the eSports community, sponsoring some of the top teams and players in the world. Intel Raptor Lake HM770 I expected a bit better for an added fee, but it's probably better than what I could do, with way less swearing. You pay for shipping when you send items to us. Value 84. Setting up the PC was easy (the most challenging part was removing the foam, as it was wedged in the case pretty tight). Show the claim number on the shipping label or include it with the product. I did not contact CyberPowerPC, as I had no issues. You should expect your system to arrive around your estimated ship date give or take a few days. Many of us here at CyberpowerPC are gamers through and through down to our very soul. Intel Alder Lake PCH The modern CyberPowerPC logo pay homage to the original "C & P" letter which are subtly integrated into the icon and lightening bolt personifies the power in our brand and products. Once it's fully built, it must under go a 24 hour burn in stress test to ensure that it's not only stable but also performing within an optimal range. Power protection that keeps home and office protected and connected. Intel Core Processor i7-11800H PlayStation, oculus, but bicker over the CyberPower PC's. This program helps to recycle Styrofoam, bubble wrap, and other packaging materials so that they don't end up in landfills. The Fang series is the companys most recognizable gaming PC. I also opted to save some additional money with delayed shipping. Windows 11 is EXTREMELY invasive and if you are bothered by that I suggest you look into videos that show you how to circumnavigate this questionable programming. Order Online or Call Our Sales Dept (800) 707-0393. Serial : ET8982-10425 - Operating System : Not Included 16GB DDR4/3200MHz RAM Essentially, you'll be able to get any item from the Cyberpowerpc store shipped to Canada, all for a crazy low price. They go out of their way to ensure we are buying what actually meets our needs. Its first channel was Koala Network. Intel Core Processor i5-13600K The CyberPowerPC brand has been around for over 20 years now and for 18 years we stood proud with our original logo that had for so long withstood the test of time. Thank you Cyberpower!!!!! We are proud to be a part of the solution in combating climate change. Intel Alder Lake PCH The whole conversation was taken care of fast and I felt that the replacement and lack of additional charge was really nice considering other companies will charge more or suggest something that you wouldn't be looking for. They quickly responded and then began to build the PC. Intel Core Processor i5-12600KF Located in the heart of Southern California, CyberPowerPC was among the first national computer manufacturers to fully meet the California energy commissions CEC guidance and requirements, making us a leader in eco-friendly and green initiatives. Said unprecedented circumstances, Received the PC a few days early, am confident I got the best pricing compared to other places, it was packaged very well, and it works as expected!! eSports is a booming industry, and CyberPowerPC is the one of the leading brands in the gaming world. However, we have a pretty simple solution that gets around this restriction. Some are built for aesthetics at the sacrifice of cooling efficiency. The shipping packaging was very good. ADVERTISEMENT. I called Tech support (almost no waiting time) and they exchanged it immediately. Intel Core Processor i3-13100F How is it possible to have an address in the United States when you don't live there, and neither do your relatives? The warehouse phase took around two weeks which was pretty long, but understandable considering I was purchasing parts that are in very high demand right now (specs will be below). Can I get a refund if I'm not completely satisfied with my purchase or simply don't want the PC anymore? Looking forward to many years of use. This year was no different, we partnered up with Twitch and YouTube influencers to bring the action to millions of viewers around the world. Intel Core Processor i9-13900K Intel Core Processor i7-13700K Assisting our customers through the technological transition, we are committed to provide the best prices for all computing needs. Please visit https://www.cyberpowerpc.com/company/Virginia-2020-L.pdf for more information. GeForce RTX 4070 Ti 12GB GDDR6X Video Card KEYBOARD: Corsair K55 RGB PRO Gaming Keyboard + HARPOON RGB PRO Gaming Mouse Bundle [+68], MEMORY: 32GB (16GBx2) DDR5/6000MHz Dual Channel Memory [+105] (Team T-Delta RGB), MICROPHONE: None, MONITOR: 28" ASUS TUF Gaming VG289Q - 28inch 4K HDR (3840x2160), 5ms, IPS, Adaptive-Sync, FreeSync, HDR 10 Gaming Monitor [+339] (Single Monitor), MOPAD: None, MOTHERBOARD: ASUS PRIME Z790-P WIFI D5 DDR5 ATX w/ Wi-Fi, 2.5GbT LAN, (4)PCIe x16,(1)PCIe x1, (3)M.2, (4)SATA, MOUSE: CyberPowerPC Lyra 01 RGB 6-Color w/ 7 Button USB wired, 4200DPI Optical Gaming Mouse, NETWORK: Onboard Gigabit LAN Network, OS: Windows 11 Home, OVERCLOCK: No Overclocking, POWERSUPPLY: 1200 Watts - Thermaltake Toughpower Grand RGB 1200W 80 PLUS Platinum w/ Ultra Quiet Smart Zero Fan Power Supply [+158], PRO_WIRING: None. Unfortunately, Cyberpowerpc doesn't ship directly to Canada. ASUS PRIME B650M-A AX AM5 Micro ATX Motherboard NVIDIA GeForce RTX 3050 Ti 4GB GDDR6 To ship items from Cyberpowerpc internationally, you'll need a physical address located in the United States. CyberPowerPC breaks records when it reaches over half a billion dollars in sales revenue for the year. CyberPowerPC will ship the replacement component before the receipt of the returned product. I did opt for a small upgrade on fans, as those were the first to die on my old computer (I couldn't take the noise). It was the hardest, but best decision of my life. In my case, it costed me $570 USD to ship the pc back, whereas the Company could have still generated the same shipping label that would have costed me $70 USD. CyberPowerPC produces and sells PCs primarily for use in computer gaming. My first comment is that when you are selecting the PC you want built bear in mind that some of the components may not be available, but you won't find this out until after you pay for your selection. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Our Commitment We are commited to growing the gaming industry. ASUS PRIME Z790-P WIFI D5 DDR5 Motherboard, on GeForce RTX 4070 Ti 12GB, GeForce RTX 3060 Ti and GeForce RTX 3060 12GB Video Card [Excludes Prebuilt], 1TB WD Black SN750SE PCIe Gen 4 SSD from 1TB WD Blue SN570 Series SSD (Primary Hard Drive - Single Drive only), Windows 11 Home You just choose "Europe" in the "Ship from" field and the European country you need to deliver your products to in the "Ship to" field. As of 2021, all CyberPowerPC laptops use Intel Core and AMD Ryzen CPUs and Nvidia GeForce GPUs. I settled on an i5-1200K with a 3070Ti and 16GB of RAM with a 240AIO cooler; plenty for what I need (I'm not looking to play CyberPunk on 4K settings). on all Custom Build Laptops [Excludes Prebuilt] Free Upgrade. Pack and ship the product to CyberPower and, if requested by us, the item(s) of connected equipment, along with all the claim forms that we provide to you. Never miss out. 1TB WD Black SN750SE PCIe Gen 4 SSD from 1TB WD Blue SN570 Series SSD (Primary Hard Drive - Single Drive only) Free Shipping $100 Off. 32GB (16GBx2) DDR5/6000MHz Memory 16GB DDR4/3600MHz RAM Coupert automatically finds and applies every available code, all for free. ConsumerAffairs is not a government agency. My old PC kept freezing and taking forever to load up programs and games but this new PC has a lot of power behind it and I am still discovering new things about it. They put it together for you with excellent cable management and quality checks AND provide deals, discounts, and 'combos' that give you free parts and even games. I spoke to Leo, and although he wasn't very friendly if you care much about that, but nonetheless my issue was resolved. At the CRTC's request, the company was split up on February 1, 2023. 2TB SOLIDIGM P41 Plus M.2 PCIe SSD, Windows 10 Home 1TB WD Black SN750 SE M.2 PCIe SSD, Windows 11 Home Rather than correct an oversight they will include an item in the box.Build quality: Average. Despite the split, CyberPowerPC continues to do out-of-home business today. Custom builds take 3-4 weeks to get delivered. Everything seemed to be put together well, my only gripe would be that the base level cable management (aka not paying for the Professional Wiring) was a little messy but still acceptable. packages. The first came during the warehouse phase where they discovered that a part was discontinued (500GB MSI M390 Series PCIE MVME). We also had a presence at major gaming events such as Anime Expo, PAX East & West, CES, Twitchcon, and Gamescom, showcasing its latest hardware and accessories to the gaming community. High definition screens range from 15.6-18.4 inches with video card options varying across models. RECOVERYUSB: None, RUSH: Standard processing time: ship within 7 to 10 Business Days, SERVICE: 3 Years FREE Service Plan (INCLUDES LABOR AND LIFETIME TECHNICAL SUPPORT), SOUND: HIGH DEFINITION ON-BOARD 7.1 AUDIO, SPEAKERS: None, USBHD: None, VIDEO: ASUS TUF Gaming GeForce RTX 4070 Ti Edition Gaming 12GB GDDR6X Video Card (Ada Lovelace) [VR Ready] [+13] (Single Card), WARRANTY: STANDARD WARRANTY: 1 Year Parts WARRANTY, WNC: None, _PRICE: (+3565). Cookie Notice Become a Patreon for exclusive perks and be a direct help to the channel!! AMD Ryzen 9 7900X3D Processor I had some questions early on about PC configuration after ordering. 32GB (16GBx2) DDR5/6000MHz Memory Above and beyond what I was expecting. The computer works really good and is the best computer I have ever had. These systems are VR-capable right out of the box. I had been stressing over buying a new laptop for school until I found this site. We are not responsible for any data that remains on the returned computer. GeForce RTX 3060 12GB GDDR6 $500 Off CyberPowerPC Promo Code, Coupons (1 Active) $500 off (3 days ago) WebCyberPowerPC.com Coupon Code: Get Up To 5% Off on Orders $1,299+ (Your Order of $1299 or More) Applies Site-Wide. You can make many invalid combinations.Communication: Poor. Should your warranty be approved and verified, Company will issue a Return Merchandise Authorization (RMA) number, which is valid for fifteen (15) days. CyberPowerPC is a nation-wide leading computer system manufacturer focused on providing powerful gaming PCs for consumers. 16GB (16GBx1) DDR5/6000MHz Memory The package arrived in good condition; it did have a small dent on the top, but the computer itself was unaffected. Question on Shipping. In 2013, the company added its trademark 4-note whistling mnemonic tune at the end of each series of its channels. 500GB WD Blue SN570 Series PCIe NVMe M.2 SSD, Windows 11 Home 1TB WD Black SN750 SE M.2 PCIe SSD, Windows 11 Home The success of your online store lies in your ability to stand out from your competitors. NVIDIA GeForce RTX 3050 Ti 4GB GDDR6 https://www.cyberpowerpc.com/company/Virginia-2020-L.pdf, https://www.dec.ny.gov/chemical/65583.html. Free Ground Shipping on all orders (US Only) see details. Please contact us if you do not have a UPS drop off near you. CPU temps seldom go over 40C. The Fangbook line is CyberPowerPCs series of gaming laptops. Please visit http://www.dnagroup.us/takeback/, Consumer data destruction - please click here for free downloadable program that can clean data from your hard drive.. Or for free recycling and mail back program, please visit http://www.dnagroup.us/takeback/. The set up instructions were easy, basically just take it out of the box, remove the foam, make sure none of the wires got loose, and then plug everything in and play! I decided it was time for an upgrade from my old PC and so far I am not disappointed. 1TB WD Black SN770 M.2 PCIe SSD, Windows 11 Home The United States address is where you'll receive the items that you order from Cyberpowerpc. The company offers quality and the perfect combination of performance and value to ensure you have the power to play the latest and greatest PC games. CyberpowerPC military discount March 2023 - 30% OFF All 14 Deals 14 For Free Apply all CyberpowerPC codes at checkout in one click. 16GB (16GBx1) DDR5/6000MHz Memory Intel HM570 Chipset CyberPowerPC was founded and incorporated on February 17, 1998, in the City of Industry, California, with the launch of its first channel, Koala Network. In addition, we frequently collaborate with game developers to help optimize their products for gaming. These are the specs of the PC I bought: Infinity XLC Gaming PC, *BASE_PRICE: [+2489], CABLE: None, CARE1: Ultra Enhanced Packaging Solution - Protect Your Dream System During Transit [+19], CAS: CORSAIR ICUE 7000X RGB SERIES ATX Full-Tower Gaming Chassis + 4x CORSAIR SP140 RGB ELITE fans [+230], CC: None, COOLANT: None, CPU: Intel Core Processor i9-13900K 8P/16 + 16E 3.00GHz [Turbo 5.7GHz] 36MB Cache LGA1700, CS_FAN: Default case fans, ENGRAVING: None, FAN: CyberpowerPC MasterLiquid Lite 360mm ARGB CPU Liquid Cooler with Dual Chamber Pump & Copper Cold Plate [+10] (3 x Standard 120MM Fans), FREEBIE_CU: None, FREEBIE_VC: None, HDD: 2TB SAMSUNG 990 PRO (PCIe Gen4) NVMe 2.0 M.2 SSD - Seq R/W: Up to 7450/6900 MB/s, Rnd R/W up to 1200/1550k [+134] (Single Drive), HDD2: None, HEADSET: None, INSTANTREBATE: None. The shipping was fast and the way it was packed was great as it showed care in making sure there no way to damage to computer during shipping. I don't have any problems with, everything works perfectly. 16GB (16GBx1) DDR5/6000MHz Memory GeForce RTX 4090 24GB GDDR6X Video Card Got the Tracer V laptop with all the bells and whistles. 16GB (8GBx2) DDR4/3200MHz RAM Tech Support: (855) 888-2039 [email protected] Discord.gg/cyberpowerpc 1TB WD Black SN750 SE M.2 PCIe SSD, Windows 11 Home By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I am very happy with the case and the options CyberPowerPC provided; while it's not a name-brand case, it looks sleek and has tempered glass and ample ventilation, and 3 case fans to go with the AIO. The biggest thing is I had saved a significant amount of money from working, and doing all I could to take care of me and a yound infant. beatsbyjules 2 yr. ago Being custom built systems with quality components means youre going to be paying a little more for these systems than the off-the-shelf system. Product Overview The CyberPower LX1500GAVR mini-tower UPS with line interactive topology provides battery backup (using simulated sine wave output) and surge protection for desktop computers, workstations, networking equipment, smart home devices, and home entertainment systems. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Well start sending you the news you need delivered straight to you. On March 24, 2022, it was announced that CyberPowerTelevision would be split up form Rogers Television Networks, in an attempt to relieve concerns surrounding Rogers' total market share in its television services. Intel Core Processor i9-13900K System pictures shown with optional accessories, Your rate will be 0% APR or 1030% APR based on credit, and is subject to an eligibility check. These systems are NOT your off-the-shelf systems. Follow CyberPowerPC.com only ships to the 50 U.S. States, APO/FPO addresses and Canada. 32GB (16GBx2) DDR5/6000MHz Memory CyberPowerPC - Gamer Supreme Gaming Desktop - Intel Core i7-12700KF - 32GB Memory - NVIDIA GeForce RTX 3070 - 2TB HDD + 500GB SSD - White Model: SLC8960CPGV5 SKU: 6486264 4.1(32 Reviews) 6 Answered Questions Highly rated by customers for: Design, Lights, Price 2 Videos Interactive Tour and documents $2,219.99 Or $185/mo. With the free prepaid return shipping label, customers can drop-off the package at carrier's location. We also believe that everyone deserves access to education and opportunities to succeed. ASRock Z790-C/D5 DDR5 Motherboard The website was very easy to use for me as this was my first time buying my own computer and that took away a lot of the stress. 1TB WD Black SN750 SE M.2 PCIe SSD It also has a presence in television broadcasting. Also appreciate the sales team and their due diligence to keep fraud from happening. Category: coupon codes Show All Coupons By being the manufacturer and the distributor, we are dedicated to meet your personalized desires with the highest performance for all your gaming and digital media solutions. Whether you're casual gamer or a professional player, we have everything you need to get the most out of your gaming experience. ASUS PRIME Z790-P WIFI D5 DDR5 Motherboard Options depend on your purchase amount, and a down payment may be required. To my pleasant surprise, the delivery date is actually only 5 business days from the completion of the build. 16GB (8GBx2) DDR4/3200MHz RAM Covid hit and I thought I would finally fall apart until my son and myself had the idea to make the game room so he could make friends even though I had nooooo idea how much just one pc cost. Intel Core Processor i5-13600KF The only issue was I didn't see anything about how long it could take to start building on the website. I looked at quite a few, including Amazon for pre-builts. Our skilled team builds each computer from beginning to end by the same person so they take complete responsibility over it. For UK orders, please visit cyberpowersystem.co.uk for more details. We provide a free mail back program to consumers in New York. 1TB WD Black SN750 SE M.2 PCIe SSD 1TB WD Black SN750 SE M.2 PCIe SSD, Windows 11 Home In general, these computers are not given a model name (contrary to laptops) due to the variable nature of each design. ASUS PRIME Z790-P WIFI D5 DDR5 Motherboard Consumers in California: Please visit https://calrecycle.ca.gov/Electronics/ for more information. I was able to customize every part in the PC to my liking, which made me feel better as I tend to research every part for their benchmarks and decide for myself what part is worth what price. The process starting with your order until it is in your hands is actually a very long journey with tremendeous levels of detail. AMD Ryzen 5 5500 Processor Our agents will be more than glad to help address your issue. Monday-Friday 8:30AM - 6PM PST Saturday 9:30AM - 3PM PST Please contact us at 1-800-707-0393 x1117 or email [email protected] for recycling information. Anyone can write a Trustpilot review. 16GB DDR5/4800MHz RAM Date of experience: February 21, 2023 I have 4 older CyberPower gaming PCs(I was told they were getting old because the gaming world is changing according to my son :-/)To be frank I have no clue what all these different numbers and what not mean, but my son and the kids helped. I emailed and called direct. We hope this helps with any questions you may have, otherwise feel free to contact us: Our sales and support hours will remain the same as before, feel free to contact us. 16GB (16GBx1) DDR5/6000MHz Memory GeForce RTX 3060 Ti 8GB GDDR6 [9] Notable eSports team Team SoloMid is sponsored by the business. AMD Ryzen 7 5800X Processor Pc was delayed and also came with a cpu fan not working. Al C. After my old PC (also purchased from CyberPowerPC) became severely outdated, I decided it was time to upgrade and purchase a new computer. Yes. 10/10 would buy again! GeForce GT 1030 2GB GDDR4 Their prebuilt systems are quite nice to begin with. I was alerted when my order was processed, had started being built, had finished being built, and was being shipped out. 1TB WD Black SN750 SE M.2 PCIe SSD, Order Online or Call Our Sales Dept (800) 707-0393. I ordered a Gamer Infinity 8000, my first PC, and I'm really excited. This minimizes the time that you are without a functioning computer. Thank you for everything and I would recommend. I will be buying my next PC here as well. https://www.patreon.com/thethirdernestDISCORD FOR THE COOL KIDS: https://discord.g. Intel Core Processor i7-11700F ASUS PRIME Z790-P WIFI D5 DDR5 Motherboard, Windows 11 Home When it comes to value, CyberPower Inc. leaves the competitors behind. Cyberpower PC Multimedia Gaming USB Wired Keyboard AND MOUSE Black & Red | eBay Cyberpower PC Multimedia Gaming USB Wired Keyboard Black & Red Sponsored $27.99 Free shipping Cyberpower PC Desktop Multimedia Gaming Wired USB Keyboard EUC Black Red Keys $26.00 + $10.45 shipping CyberPowerPC Cyber Power PC USB Wired Red LED Multimedia Gaming Keyboard Be the first one to find this review helpful. But simply holding the power button until the system shut-down, and then turning the system back on worked. Shopping on Black Friday/Cyber Monday does net you a few extra goodies as well. 1TB PCIe NVMe M.2 SSD, Windows 11 Home CyberPowerPC laptops fall under the 'Tracer' series. After sales support was also helpful. Thats really really nice. 16GB DDR4/3600MHz RAM Pack and ship the product to CyberPower and, if requested by us, the item (s) of connected equipment, along with all the claim forms that we provide to you. If you are looking for a wide selection of products, customization, and excellent technological services at the best available prices, CyberPowerPC is your ultimate choice! CyberPowerPC has been a major force in eSports for years, sponsoring some of the biggest events in the gaming calendar. We believe in equal rights for all, regardless of sexual orientation, gender identity, race, or religion. Consumers complaining about CyberPowerPC most frequently mention customer service and graphics card problems. Customer service personnel answered all of my questions promptly but not knowing parts were unavailable until after my purchase was made was a definite negative, hence the 4 stars. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. After you put in your order, they give you several dates. How do I know I can trust these reviews about CyberPowerPC? B560 AC Motherboard NVIDIA GeForce RTX 4080 12GB GDDR6 My laptop is 17 inch and the keyboard is kind of awkward but, it's a really good laptop for the price. 4-in-1 adaptability Plug type selector Compact design By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Email: [email protected] Phone number: (800) 707-0393 Office hours: 8:30 AM to 6:00 PM Pacific Time, Monday to Friday 9:30 AM to 3:00 PM Pacific Time, Saturday (we will be closed on Sunday and national holidays) Shipping information Computer Shipping Charges Please note that the shipping charge is subject to change without notification. The computer world was going through a huge renissance period that started a few years earlier with the launch of Windows 95, but one of the biggest impact of the time was the integration of Internet Explorer into Windows 98 and the incorpration Google that same year. The resolution was to send it back. How to Deliver Items from the Cyberpowerpc Online Store to Canada On February 1, 2023, as part of CyberPowerPC's confirm in television business, the CyberPowerTelevision assests were split up to form Rogers Television Networks. But wait one minute! Intel, AMD, and NVIDIA all provide components for our gaming systems, and we have also forged close ties with Microsoft to ensure their products are compatible with the latest gaming titles. 500GB WD Black SN750 SE M.2 SSD, Windows 11 Home I will attempt to document my personal experience as accurately and as detailed as I can to give the best view of what doing business with this company is like. Free Ground Shipping on all orders (US Only) see details. Generally I try to pay to avoid my skill level of work, so slightly annoyed whenever it looks like I could have done better.RGB compatibility: non existent. This page was last edited on 9 February 2023, at 02:29. With vision, commitment, and steadfast determination, we manufacture and distribute various customized high-end gaming machines, notebook systems and high performance workstations to meet the unique needs for gamers, businesses, government agencies, educational institutions and other end-users. 16GB (8GBx2) DDR4/3200MHz RAM 1TB WD Black SN750 SE M.2 PCIe SSD, Windows 11 Home 16GB DDR5/4800MHz RAM 16GB (16GBx1) DDR5/6000MHz Memory ASUS PRIME B650M-A AX AM5 Micro ATX Motherboard 16GB (16GBx1) DDR5/6000MHz Memory Intel Core Processor i7-12700H Intel HM570 Chipset They swim, play Xbox. Got everything installed and wired up and the PC performed perfectly. It seems these generic PSU's were a very common issue with computers going out among reviewers, so after the order was place I emailed to see if I could switch it out. FedEx Ground and FedEx 3 Day shipping methods are not applicable to orders shipped to Alaska and Hawaii. CyberPowerPC, however, offers many exclusive series, such as Elgato Stream Machine or Luxe, that range anywhere from one to eight thousand US Dollars.[7]. Any unauthorized use of its logos and other graphics is forbidden. Since I was looking on Black Friday, I was also able to take advantage of some great additional offers. CyberPowerPC is committed to social awareness and supporting ethical causes. GeForce RTX 4070 Ti 12GB GDDR6X Video Card 0% APR Affirm Financing for up to 6 months for US customer with qualifying credit. If you have any further questions or concerns, please contact our support team at 888/900-5180 Mon-Fri 8:30am-6:00pm Sat 9:30am-3:00pm PST. 1TB WD Black SN750SE PCIe Gen 4 SSD + 4TB HDD Combo, Windows 11 Home Last night, I emailed Customer Service and sent an additional email directly to the representative that I spoke to before, but I have not yet heard back (24 hrs later, but it's a Sunday during the holiday rush). Have you purchased a new PC from Cyberpower and would like to see exactly how to set it up when it arrives? Machine was supposed to be QC'd and it wasn't No compensation was offered for a defective machine.