The website only allows one invitee from a group to purchase at a time. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. Version 5.22 B82 R0 This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. What does Ticketek do to prevent scalping? How do I save my credit or debit card details? This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. Please wait a few seconds for it to load. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. How does Ticketek remember my preferences when I return? 3- 12 - Junior Ticket. I've sent an invitation but some or all of my friends did not receive their emails. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. We recommend that you confirm with your venue whether they have an existing ticketing agreement. For security purposes, you must still enter your password when purchasing or updating your account details. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. Select your desired area, then select the $0 member ticket. What are the terms of concession tickets? Replacement cards cost $10. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf The Ticketek app was also reportedly glitching, stopping people from . When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? What can I redeem my Ticketek Gift Voucher for? Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. You now have the option to have your sign in details remembered for your next visit. My address has changed. Will the Mobile Ticket scanners at venues work through phone covers? Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. 3 0 obj Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. You are required to present your credit/debit card and photo I.D. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. Venue/City Box Office - collect tickets when you arrive in New Zealand. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. Can I sell Child/Junior or Concession tickets on Ticketek Marketplace You can purchase and reserve tickets in any combination up to the ticket limit for the event. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. You can access specific privacy information for Friend Spotter . Ticketek Australia Change of mind is not an approved reason. Ticketek Australia - Tickets for Sport, Concerts, Theatre, Arts, Family How long are my friends seats placed on hold? PDF CONCESSION & JUNIOR POLICIES - Ticketmaster Once tickets are added to Passbook, simply open the Apple Passbook app. How do I unsubscribe from My Ticketek emails? Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. Why can my friends (invitees) only purchase the held tickets one at a time? Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. Concession and junior barcodes will show up as such. Will I be notified of event / gate changes? Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. Staff are amazing under the circumstances," a third said. When purchasing tickets for a particular event you may be limited to a specified number of tickets. Make sure the backlight on your phone is set nice and bright. You can log in with your email address and password to access member only content. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. Ticketing | FAQs | ICC Sydney stream You will receive an Order Confirmation via email immediately. If you do not receive your club of support pack please contact the club directly. We'll now show you the tickets which have been allocated to you based on your selections. iPad, tablet PC, laptop) to gain entry to an event? When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? There are no guarantees. Please try again, or try reducing the number of tickets you have selected. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). What are the reasons I can request a refund if I have purchased Refundable tickets? Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. Tickets purchased to General Admission events cannot be refunded should they be lost. How do I arrange for a new membership card to be sent out? In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. The obstruction varies in different venues. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. The example above is for an adult barcode. You must allow adequate time for collection or delivery of tickets. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; Freestyle Kings tickets | Tours and Events | Ticketek Australia FAQs 2023 | AFL Membership General Admission (GA) is an unreserved section/event where seating is not reserved for you. There are three delivery options: Note that for general admission events, tickets can not be replaced. If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? How do I gain entry to the venue using Passbook? Ticketek acts as agent for the Seller in the sale of all tickets. Many businesses act as Ticketek Agencies throughout the country. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. %PDF-1.5 If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. Ensure your contact and personal details are correct. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. We do not send tickets to PO Boxes or business addresses. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. ezyTicket - your ticket is emailed to you in PDF format. Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. You can find information on how to access your Mobile Membership through the AFL Live App here. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. Who is entitled to a concession or child ticket? At this time Ticketek NZ cannot post tickets overseas. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. Is there anything special I need to do when I get to the venue to scan my mobile? You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. How do I redeem my Ticketek Gift Voucher? If magnified, the display may be blurry. In most cases, a GA ticket is a standing floor ticket. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. Sign In is displayed at the top of the 'My Events' section. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. Request details from Ticketek when booking your ticket. On some occasions seats are released closer to the event. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. St Kilda v Essendon tickets | Melbourne Cricket Ground | Ticketek Australia Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. If you would like your event to be one of these, we would love to hear from you. Why does Ticketek want to access my Facebook details? It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. On arrival, simply present your mobile ticket for scanning to gain entry as usual. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. No, there will not be a priority system in place for AFL Members dining in 2023. The app also uses your location to alert you of events currently being held at specific venues.