We received a bill charging us all of the incurred interest. Their customer service department should be called sewage department coz all I want to do is take a huge dump on their whole team. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kay Jewelers Customer Service. Will I have to pay shipping charges if I request in-store pick up? Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Let me trade up without spending $450 first. Currently, I work as a sales associate at Kay jewelers, studying marital dynamics for my clinical psychology degree . Service 10. (Exchanges cannot be made at kay.com). @media (max-width:767px) { Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. It came out because the JEWELRY IS NOT A GOOD QUALITY! Click Here to learn how to determine your ring size. Sonya took the time to contact several Kay's to try nd track the band down. I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. Either another chain or another piece of jewelry or refund. I absolutely will never shop with Kay's again!!! Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . Kay Jewelers has told just about everyone in America, "Every kiss begins with Kay." The chain jewelry store with locations in seemingly every shopping mall in the United States, Kay Jewelers has been a staple of American retail for decades, and it doesn't seem to be going anywhere. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Its location on this page may change next time you visit. Your order will be kept at the store for 30 days. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Contact Us - Kay Jewelers If the online section is anything like your customer service it's no wonder people give you craptastic reviews. border-bottom: 4px solid #515666 !important; Do you offer any warranties on your merchandise? I will continue to put this review everywhere I can! She found the exact ring at another kay store in riverside. Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. An expert can help you narrow down options and find the perfect jewelry. How To Contact Kay Jewelers Corporate Office Headquarters HQ. Give us a CallIf you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. There was no one in the store but workers standing around . Kay History Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. Kay Jewelers Customer Service; Kay Jewelers Customer Service Phone Number Phone Number: 1 (800) 527-8029. They will tell lies, not return phone calls and not measure your finger properly for the sizing. KAY . Kay.com will not accept the return of merchandise picked up at the store. She was constantly in communication with me and always delivered what she promised. I suggest you find a better place to buy your Jewelry if you want good service. - See 759 traveller reviews, 160 candid photos, and great deals for Philipsburg, St Martin / St Maarten, at Tripadvisor. While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. It's time to enjoy your shopping with such a big sale. We encountered an issue signing you up. Horrible material and so over priced. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. Kay Jewelers is now hiring SEASONAL, PART-TIME, and FULL-TIME team members! If your order meets the store's free shipping standard, then you can seize the chance to cut down your spending. Jillian K. said "I bought a diamond earring to replace one that was lost. Get buying tips about Jewelry Stores delivered to your inbox. That's a $1360 difference. I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. Then when I said I thought it was 30 days from when I picked it up, they said ok. Then I was told the district manager said no and that was that. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. This complaint was posted by a verified customer. 1-888-868-0296 (TDD/TTY: 1-800-695-1788) Feedback . I am told to wait 10 to 14 days to see if they can find it? KAY Jewelers Customer Service Phone Numbers, Emails And Other Contact Information KAY Jewelers Customer Service phone number (855) 703-4522, email, live chat, help center and other contact information are listed at HotDeals.com. From guiding you to the perfect engagement ring to handling a purchase-related question. ; Over the phone: Call (855) 506-2499 to make a payment over the phone. The ring was there the next day Friday after I was told it was gonna be about 5 days. Please try again. Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. It can help you save $200 OFF on your orders. Worst experience ever. Chatting with Kay Jewelers Customer Service. I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. Your order will be shipped from kay.com to the Kay store of your choice. The sale associated was so patient and polite and very helpful. VC01 (fr) Our Company *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. Ill took that chain back and they swap it out for another gold chain and now Im suffering a sebaceous cyst on my right torsos. Kay Jewelers customer service and expertise. I don't believe that we should be charged. Brides Say Their Engagement Rings Were Lost Or Ruined By Kay Jewelers Kay Jewelers has resolved 87 complaints. I am only giving one star since you have to give a star to do the review. Positive and energetic Store Manager with drive to meet and exceed goals set by company. Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. Credit & Financing. color: #515666; What is the difference between natural and lab-created stones? January 25, 2023 by Ana Stanar. The Untold Truth Of Kay Jewelers - TheList.com KAY Jewelers Customer Service Phone Number (855) 703-4522 & Emails Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. How will I know when my order is ready for pick up at my KAY Jewelers store? Voyez comment nous le faisons et nous pouvons galement vous aider. Both share the same physical, chemical and visual properties. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). We will repair or replace your mounting without charge if any defects are found during this period. * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. I am beyond delighted!! But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. All other gemstones are referred to as semi-precious. If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! Solitaire engagement rings are the perfect representation of your love and commitment. Sunday: 12 PM 9 PM ET. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Kay Jewelers does not provide customer service by email, but does provide it by phone. 23.8 miles away from Kay Jewelers. How to write a complaint about Kay Jewelers? Every time I find an good customer service representative at Kay Jewelers they seem to let them go. .left-navigation .nav-link a:hover, It can take up to ten days for this service. Kay Jewelers Reviews | 34 Reviews of Kay.com | ResellerRatings Corporate Phone Number: +1-441-296-5872. MORE+, Buy now! There are 3 ways to reach Kay Jewelers across 3 communication modes: phone, web, chat. I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. I contacted a representative, Katley M, and stated I wanted to cancel. A ring valued at $599. Friends told me not to shop at Kay, overpriced and jewelry is poor quality. Immediately after ordering, I realized my phone auto-corrected the address to her address but my state and zip. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. When I brought it in, they said it would be $450 to repair. Found great customer service from Dustin and Xochitl and got a great deal. I called the store and asked for a district manager and they gave me a wrong number. Theyre saying due to the six-month rule, we are just out of luck and want to chare us $650 vs the $200 last time. Also got a gem of a gift for Mom. How can we enhance your Kay experience today? Grab your savings right now. Not an email. If you need your order sooner, they offer expedited shipping options. Certain metals such as tungsten and titanium cannot be sized. I paid to have it fixed once and waited, so i think thats fair. We value your privacy. I am currently experiencing the same issue! I want the additional 5% off. Loved the product,quality,reasonable rates,customer service specially at Fair Oaks Mall. Suggest avoid at all cost. No need to wait for every minute to receive phone call from delivery partner. I contacted customer service and they do not have the ability to push the transaction out or expedite. This company is HIGHLY UNPROFESSIONAL. - did not follow up. Repair paid for and diamond replaced. MORE+. For a price quote on specific engraving requests, please visit your local KAY Outlet store. In the pictures attached you can see screen shots of the sale price on 11/24/2022 and the last one shows my emailed receipt of the purchase price. My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. It looks like your microphone is disabled. Don't hesitate to place an order now. Top of the Page, Do you offer any warranties on your merchandise? Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. What is KAY Jeweler's return and refund policy? I ordered another ring from an online company for a fraction of the price and that was the best decision I could have made. I paid approx. Kay Jewelers Reviews - 29 Reviews of Kay.com | Sitejabber Very disappointed with kay, bought a man watch and the band was to small. This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! Totally understandable. Email Kay Jewelers | Tips & Talking Points - GetHuman . We were baffled because we have a Kay's credit card, and have been there several times prior. I called her desperate to find a band for my wife that was getting discontinued. Mon. I paid approx. No, there are no shipping charges applied to orders shipped to a store. How can they make sign that and dont release my ring? You will be required to sign for your merchandise when you arrive to pick it up. Thank you, you have successfully subscribed to our newsletter! On Kay Jewelers Credit FAQs I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. What industry does Kay Jewelers compete in? You must bring a valid photo ID (such as a driver's license). Customer Service Technical Support. There can be some limitations, so pay attention. Kay Jewelers Credit Card Payment Address Customer Service - Kay Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. If you select a size other than the standard ring size shown, service may be required to adjust it. Also bought Avery the bear for st Jude hospital great cause. If I want to mail a payment , what address should I send it to? Do not buy from them. Please see our return/exchange policy. He gave me 1000% great customer service!!! To my surprise she worked it out so that I got a beautiful NEW RING. Receive a Quote. Unsubscribe easily. Kay Jewelers Review | Diamond Expert That's a great deal. I will NEVER shop at Kay again. Wedding, Engagement & Fashion Jewelry - Billings, MT - Kay Contact us by mail or phone. 30 days? Submit a complaint and get your issue resolved. How will I know when my order is ready for pick up at my Kay Jewelers store? Exchanges can be made at any Kay Jewelers location. Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. The cost of ESP is based on the amount of your jewelry purchase. The earrings physically broke on second wear, in February. This will surely increase the credibility of your complaint. I have never bought any real gold that would break the way these pieces continue to break. We'll partner with you to find a solution that works with your . We appreciate that you've chosen Kay Jewelers. Kay's Fine Jewelry: Loved The Visit - See 510 traveler reviews, 67 candid photos, and great deals for St. Thomas, at Tripadvisor. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Will I have to pay shipping charges if I request in-store pick up? Whenever I purchase jewelry I always go to Kay Jewelers. I turned my ring into the kays store on March 9. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Clear Filters. Kay Jewelers Corporate Office USA. If requested, can I have my merchandise gift wrapped at the store? This is where you need to buy your jewelry in the Caribbean!! - Kay's