Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Return an item for a refund | eBay Choose the label you want to send to your buyer. Are eBay returns free? With the new defect rate, it will only get worse. Who pays postage on returns - Amazon Return shipping for buyers | eBay I responded, telling her that the item was insured and that I will file a claim, but that she might also want to do the same on her end ~ she was not happy about the . If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Thanks. For the last several years, more often than not, ebay will side with the buyer, even when the buyer has admitted they broke the object in an email or there is photographic proof that the item wasnt returned in the same condition as it was sold. Enter the tracking number. We tried reasoning with them but they would not budge. I did let the seller know that it would be expensive to return the item and since this was not a result of me changingmy mind, I didn't think it was reasonable to ask that I pay the return shipping. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. We have a buyer who says the way we packed the item damaged it. I want to share an experiance that cost me lower seller ratings score. Take action within 30 days. I think you need to learn not to take things so personally and choose your battles more carefully. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Yes, it's that simple! The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description. Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. Whatever the reason for a return, as long as its requested within the appropriate time frame, you have to refund the original postage costs. It means buyers can get their money back if an item didnt arrive, is faulty or damaged, or doesnt match the listing. Sit back and relax while we do the work. After following these steps, eBay will stop automatically approving your buyer's returns. After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. for jewellery, scarves and the like) and has had his share of negatives, for sure, but still less than 1% of his total sales. Any reputable online retail store will accept the return of damaged items or items sent in error and will reimburse the return shipping cost. As a seller though, I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. So CALL eBay when something like this happens. eBay Buyer Wants Seller to Pay Return Shipping "Whoever wins pays for shipping! Packages damaged by USPS : r/Ebay - reddit . INAD returns are paid for by the seller. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. I sent an item back to the seller, but it got damaged at some point in the shipping process. As a seller though, I would hate to see ebay make this a requirement .". If you need help, you can contact us. Simply retain your proof of postage as-per PayPal's terms and conditions and submit a claim for a refund. If the buyer paid, theyll need to contact the carrier instead. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. No matter which type of return policy a seller chooses, however, a buyer is always entitled to a return if the item arrives damaged, is faulty or does not match the listing description. Ebay says "no refunds" does not apply unless the item is damaged by the carrier. Para se qualificar ao eBay Entrega Garantida, o item devolvido dever estar exatamente na mesma condio em que foi recebido. If you look at the other side, a lot of sellers get scammed with the item is damaged and I want a refund, or partial or. How to Refund a Buyer on eBay - Small Business Trends Your email address will not be published. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Just initiate it as such, and the seller can either approve or deny it. If you used PayPal or eBay shipping to purchase and print the shipping label, log in to your PayPal account and click on the USPS payment's "Details" link. Log in to your eBay account and find the purchase history section Click on Return this item Select the reason for returning the item Attach the photos showing the damage Click on Send Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. eBay Buyer Wants What? (Returns and Refunds Edition) Refunds, Returns, and Exchanges for Sellers Etsy is a venue made up of independent sellers who run their own shops. 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. What Sold On eBay!My eBay Store: https://www.ebay.com/str/joysnewtoyouOther eBay Selling Tip Videos:How . As to a Return within the GSP for Not As Described, I would assume the same principle applies. Returned goods are a problem for retailers, resellers are cashing in - CNBC Defective. If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. They are listed in the following table: According to the policy of the platform, the seller must issue a refund within six business days of receiving the faulty item back. Saiba mais sobre proteo ao vendedor. If you want to start your own business, the reseller business model can be a great place to start. I dont think they really read this post. When such a situation happens, the safest way to solve the issue is to return the damaged product to the seller and discuss compensation options. No message before opening a claim. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. To submit a refund request, log in to Your PayPal account and under Your PayPal Account Activity select the eligible purchase You returned and click on the Get Return Shipping on Us link beneath the purchase. If you select Other, enter the carrier name. If the seller receives payment but has not shipped the item, then there is no return shipping cost. Returns, missing items, and refunds for buyers | eBay If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. first selfie ever taken Crate Engine, Chrysler 408 Stroker Magnum 465 HP Stage 3 Long Block, Assembled, Hydraulic Roller Tappet, Internal Balance, Aluminum Heads, Dodge, 6.7L. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Have you had an eBay item returned damaged? "Birth certificates show that you were born. Photographs show that you have lived. -Unknown. All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. A similar issue happened to us recently. If the item is returned because its faulty, not as described, or damaged in the post, the seller has to pay return postage costs. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. Read our most popular questions and answers on how to handle return shipping for items you've sold. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Thats why we created a product that reports delayed, missing, and faulty parcels in the blink of an eye. Grab our Beginners Guide to Selling on eBay to help you get started the right way. Item Return - Who pays return shipping? - The eBay Canada Community Does someone pulling a switch on you or having an eBay item returned damaged make you nervous to sell on eBay? If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. Why would the buyer be liable for return shipping if damaged by the carrier? If you are the buyer in this situation, all you need to do is file an Arrived Damaged eBay return and work with the seller in resolving said claim. . Can I still get a full refund? First response from me is always "Return for refund". eBay is taking action to protect sellers for shipments to and from British Columbia. At the moment it seems that PitneyBowes is willing to refund on claims of damage without requiring returns. The seller will also pay for return shipping. Then to top it all off she left negative feedback calling me a liar. Estado igual ou inalterado (lista no exaustiva): Queremos ter certeza de que o eBay um espao de vendas justo.